DAMAGED OR FAULTY ITEMS

Unfortunately a very small percentage of parcels get damaged due to the handling during delivery. If this happens, please contact us within 24 hours of the delivery if any item delivered is damaged. We will arrange for a replacement to be dispatched immediately.

If you fail to report a damaged item within 24 hours we cannot guarantee a replacement.

30 DAY RETURNS & REFUND POLICY

If you change your mind about the products or order goods in error you can return the item(s) to us within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s) It is your responsibility to ensure that returned item(s) reach us in good condition.

“Under the Distance Selling Directive, you as the customer have a duty of care for the products delivered to you whilst in your possession”

Please ensure that you return the items exactly as you have received them. They must be in the original packaging. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a secure package. You must not put any writing or labels on the original packaging.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you less any amounts due by way of compensation to either repair the goods or to cover any loss. We will not accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s). If the item has been opened, marked, damaged or used you will only be entitled to a partial refund (not exceeding 70% of the purchase price). Goods deemed-non-saleable will not be refunded and can only be returned at the customer’s cost. Bespoke items cannot be refunded unless the item is damaged. Large and bulky items carry a restocking fee. Full terms and conditions here. 

Please note that we cannot allow returns on some items due to hygiene reasons.

ARRANGING A RETURN FOR REFUND

You can either email:

To arrange a return via email, please send your order number to sales@cateringcentre.co.uk and request an RMA number please ensure to detail the item(s) and reason(s) for return. We will send you your RMA number and the information of where to send the items.

Or arrange a return online:

Arrange a return or service

FAULTY ITEMS 

If your item(s) stops working, then you are covered under the retrospective manufacturing warranty. These warranties are clearly defined on each product at point of purchase. To arrange a repair to a faulty item please contact us on 0151 830 0043. We will need your order number, serial number of the item(s) and a description of the problem. We will them arrange with the manufacturer for a service request.

30 days 1

30 Day Returns Policy

Our returns policy has terms and conditions, please make sure you read these before submitting the form.

DAMAGED OR FAULTY ITEMS

Unfortunately a very small percentage of parcels get damaged due to the handling during delivery. If this happens, please contact us within 24 hours of the delivery if any item delivered is damaged. We will arrange for a replacement to be dispatched immediately.

If you fail to report a damaged item within 24 hours we cannot guarantee a replacement.

30 DAY RETURNS & REFUND POLICY

If you change your mind about the products or order goods in error you can return the item(s) to us within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s) It is your responsibility to ensure that returned item(s) reach us in good condition.

“Under the Distance Selling Directive, you as the customer have a duty of care for the products delivered to you whilst in your possession”

Please ensure that you return the items exactly as you have received them. They must be in the original packaging. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a secure package. You must not put any writing or labels on the original packaging.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you less any amounts due by way of compensation to either repair the goods or to cover any loss. We will not accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s). If the item has been opened, marked, damaged or used you will only be entitled to a partial refund (not exceeding 70% of the purchase price). Goods deemed-non-saleable will not be refunded and can only be returned at the customer’s cost. Bespoke items cannot be refunded unless the item is damaged. Large and bulky items carry a restocking fee. Full terms and conditions here. 

Please note that we cannot allow returns on some items due to hygiene reasons.

300x50 mobile iwocapay 3

Spread the cost of orders up to £15,000 with iwocaPay

We accept iwocaPay to give trade customers more control when it comes to paying. iwocaPay is available for UK Limited Businesses and LLPs on orders of £150 to £15,000.

Here’s how it works:

Set up a spending limit with iwocaPay ahead of your next purchase

We use iwocaPay to provide our trade customers with an approved spending limit up to £15,000. You can use as much or as little of it as you like. Click here to set up a spending limit with iwocaPay. It only takes a few minutes and won’t affect your credit score. If you’re approved you’ll be able to spread the cost on all your orders up to your spending limit.

Select iwocaPay at the checkout.

You’ll get redirected to the iwocaPay checkout page to complete your payment. Once that’s done we’ll received the funds from iwocaPay and process your order. If you need a hand or get stuck give  iwocaPay a call on 02037780549.

When you get to the iwocaPay checkout you’ll see two choices

Pay Now: in just a few clicks, you can scan a code to pay us straight from your bank account.
Pay Later: you’ll be able to set up a payment plan with iwocaPay to split the cost into 3 or 12 equal monthly payments.

Pay in 3 or Pay in 12

You don’t pay a penny for the first 30 days
We get paid right away
You pay in 3 or 12 equal monthly installments You don’t pay a penny for the first 30 days

Click here to view iwocaPay’s FAQ’s.

If you would like to hear more or have any questions or queries call iwocaPay on 02037780549 to speak to an account manager today.

Add to quote

Simply add your products to the quote by clicking, “Add to Quote”

Once you have added all your items to your quote, please then click “See Your Quote” where you will see your quote and a simple form. 

Complete the form and one of our team will look to see if we can price match. 

Please note, that Catering Centre’s prices are already heavily discounted. 

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