Heavy Equipment

Before any large item is delivered, our specialist delivery team will contact you to confirm a delivery date.

Please ensure you provide your mobile number for your delivery. Once booked in you might receive an SMS advising you your order is out for delivery, and also an SMS advising when they are the next delivery to be made.

Delivery of machines, refrigeration and all flat-pack items will be made to the ground floor entrance to the building. It does not include negotiating lifts or stairs.

Customers are responsible for ensuring that products ordered will fit through doorways and into their premises as well as ensuring that the Carrier has sufficient access to complete the delivery. We cannot accept responsibility if it will not fit or if the carrier is unable to deliver. Any carriage charges caused by an aborted delivery are the customers responsibility and may incur an additional cost.

Delivery does not include unpacking or positioning or assembling items

DONT GET CAUGHT OUT WITH BULKY ITEMS.

Download our Large & Bulk Items Note.

Installation

We have our own inhouse catering engineers who are experienced with all aspects of maintenance and servicing. From complete installations to re-active service. All our engineers are Gas Safe and trained on all major catering equipment brands. Our vans stock a large variety of parts and we are proud to keep a 92% fixed on first call.

DAMAGED OR FAULTY ITEMS

Unfortunately a very small percentage of parcels get damaged due to the handling during delivery. If this happens, please contact us within 24 hours of the delivery if any item delivered is damaged. We will arrange for a replacement to be dispatched immediately.

If you fail to report a damaged item within 24 hours we cannot guarantee a replacement.

30 DAY RETURNS & REFUND POLICY

If you change your mind about the products or order goods in error you can return the item(s) to us within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s) It is your responsibility to ensure that returned item(s) reach us in good condition.

“Under the Distance Selling Directive, you as the customer have a duty of care for the products delivered to you whilst in your possession”

Please ensure that you return the items exactly as you have received them. They must be in the original packaging. If you are returning the items via a Courier or Royal Mail, please make sure that the items are in an outer box or a secure package. You must not put any writing or labels on the original packaging.

Where you have failed to take reasonable care of the goods, we reserve the right to refund you less any amounts due by way of compensation to either repair the goods or to cover any loss. We will not accept liability for the transit of returned goods and therefore suggest that you take out carrier insurance.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Goods sold in the UK mainland may be returned for a refund, exchange or replacement within 30 days provided they are returned in a saleable condition and in their original packaging and that you have notified us within 10 days of receipt of your item(s). If the item has been opened, marked, damaged or used you will only be entitled to a partial refund (not exceeding 70% of the purchase price). Goods deemed-non-saleable will not be refunded and can only be returned at the customer’s cost. Bespoke items cannot be refunded unless the item is damaged. Large and bulky items carry a restocking fee. Full terms and conditions here. 

Please note that we cannot allow returns on some items due to hygiene reasons, you should check with us first.

ARRANGING A RETURN FOR REFUND

You can either email:

To arrange a return via email, please send your order number to sales@cateringcentre.co.uk and request an RMA number please ensure to detail the item(s) and reason(s) for return. We will send you your RMA number and the information of where to send the items.

Or arrange a return online:

Arrange a return or service

Processing Refunds

Processing refunds takes between 7-14 working days. This is from the time it takes to receive your RMA, the item(s) to be sent back to our warehouse and then processed/scanned/inspected by our team. 

Card Payments: If you have paid via Card. Payments are issued automatically back on to your original payment card.

BANK/Bacs Payments: If you have paid via BACS/Bank Transfer. Refunds may take a little longer for approval of your bank information. Important to note: We do not store your original paying bank details, so you will need to provide your bank details which will need to be confirmed with your bank.

FAULTY ITEMS 

If your item(s) stops working, then you are covered under the retrospective manufacturing warranty. These warranties are clearly defined on each product at point of purchase. To arrange a repair to a faulty item please contact us on 0151 830 0043. We will need your order number, serial number of the item(s) and a description of the problem. We will them arrange with the manufacturer for a service request.

Warranties

Warranties are available for all goods supplied to UK mainland addresses and will be the warranty selected by you at the point of ordering. No other warranty will be given. All warranties are provided by their retrospective manufacturer. Please see full warranty terms and conditions in clause 7 of our terms and conditions.